Our policy lasts 15 days. If 15 days have gone by since your appointment, unfortunately we can’t offer you a refund or reschedule.

The only case in which a refund will be issued is when the doctor associated with the appointment issues a request for return of the appointment fee due to unavailability or connection issues or any issues where the doctor agrees for refund.

To complete your return, we require a receipt or proof of the payment.

(Return if applicable)
Once the return request is received and inspected, we will send you an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit/debit card or original method of payment, within 7 days of approval of the request.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please send us an email at or reach us at: 237, Okhla Industrial Estate Phase 3, New Delhi, India - 110020.



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